Data We Hold and Why We Need It
When you open an account we ask for your name, email, phone number, and birth date so we can verify you own the account and meet the age requirement. Every deposit you send through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX creates a payment
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record — we keep those records to match your transfer to your account wallet and to process withdrawals when you request them. Your withdrawal history stays on file because we verify each payout against your deposit source; this stops fraud and keeps the payment flow clean.
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We log which device you use to reach the lobby — your IP address, browser type, and operating system — so we can spot unusual login patterns and flag them before someone else accesses your balance. We do not ask for documents unless a withdrawal triggers
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our verification threshold, and we never sell your data to marketing lists or third-party advertisers. Where local law permits us to operate, we process your information under that same legal framework; access depends on your jurisdiction and we make no guarantees beyond the regions we serve.
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If you want to see what we hold, correct a mistake, or delete your account entirely, the support section below tells you exactly how to request it.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.